I have been a loyal and happy customer of Sportsman's Warehouse since they opened. On the recommendation of a friend, I decided to try Wild Sports for the purchase of a new Air Gun for my son's birthday. Right out of the box, the gun didn't work so, I promptly returned to Wild Sports with it. The ball-less manager rudely took the gun from me and walked it to the back of the store (I guess so he could try to fix it although he never told me what he was doing). After waiting 25 minutes at the counter with everyone ignoring me, the A-Hole Manager, Glen, appeared with the gun and told me they couldn't get it working and I would have to return it to the manufacturer. He even admitted to me that they had checked the same exact gun that they had on display and that one also did not work. I told him that I thought it was extremely poor customer service to make me deal with the manufacturer when the manufacturer had clearly sold them two guns that didn't work. He told me that it was the owner's policy to return any defective items to the manufacturer and not to the store. I asked for the contact information for the owner and he simply wrote the name "Kevin" on a card with the address on it and said I would have to write a letter to Kevin. What a bunch of BS! This store has THE WORST CUSTOMER SERVICE I have ever seen! And, their prices are higher than the competition. Next time I will definitely go back to Sportsman's Warehouse and I will be telling ALL of my friends who hunt and fish to STAY AWAY FROM WILD SPORTS!!!
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