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Office staff is an obstacle to great care - Review by citysearch c | PRC Alliance Pain Relief Centers - Palm Coast

PRC Alliance Pain Relief Centers - Palm Coast

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Office staff is an obstacle to great care 7/9/2011

These may be very good doctors but the office staff is difficult to deal with~I would even go so far as to call them rude & incompetent. Asked to come back for a very important appt & office staff wrote wrong date on card~by a month. I was billed repeatedly for the whole bill (for both visits) when insurance covered it all. Was brushed off several times when calling about the matter~when I got through! Still trying to resolve! After waiting so long to get someone on the phone they are snippy and unaccomodating!!! You can call several times a day and never get through..a busy signal or you are directed to an answering service & eventually disconnected. Who has time for this? It's unfortunate~but what is the good in having a great doctor when you can never get through to the office by phone, & dealing with the staff in person makes the visit stressful...like it's not stressful enough! If you cannot stand this kind of culture in a doctor's office do not go here! more
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