My bad experience & complaint is with ""Brake Specialist Plus Total Car Care #107"" at 1801 So. IH35 in Round Rock, TX. I took my 2001 Ford Explorer Sport in for a 59.95 "" one time alignment"", (front-end). (1)-There's a sign on the wall that reads ""Free brake check, & tire rotation, (4) tires. In order to do front alignment, I needed to swap (1) front bad tire with (1) rear good tire. Well John, I'm assuming is the manager and/or owner tells me that's an extra $5.00. (2) Five minutes after driving my suv into a bay, John tells me that I need balljoints in order to do a good alignment. Cost $450.00. I never had front-end, or tire problems before my son lightly hit a curve. Had suv for 7yrs. I told John just align what they can. Ten - fifteen minutes later John tells me they could align one side only, and that it will still pull to the left. He still charged me the full $59.95 + $5.00 (tire swap) + $3.90 (supplies) + .32 (tax) = $69.17 total. Go figure. When I told him that the $59.95 advertisement is just a LURE sign, he went off the wall, in front of everyone. He started hollering at me. Cursing directly at me. Threating me. Hollering that he can take outside and beat the living...out of me. I was hollering back out of defense. I just wanted my car and keys to get out of there. But I was forced to pay first. I know this sounds hard to believe, but there were wittneses. At one time he said that my front-end was ""out of wack"". Well personally I think my car is not the only thing out of wack. I know the BBB is going to hear about this. Two other mechanics said my balljoints are not that bad. Warning; Please do not go there. Thank you for reading.
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