We always enjoy being on the water & gladly purchased 2 tickets on the Sunday evening dinner cruise on Anticipation IV for my husband's birthday. What a mistake! When I made my reservation I asked for a confirmation # and was told I did not need one. It went downhill from there!\r
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1. We were given the wrong location for boarding the ship; nobody answered the phones to give directions before the cruise (including the provided emergency number) & we had to flag down a water taxi captain to find out where to go (note: At least 6 other passengers had this same issue).\r
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2. When we boarded the yacht we were told we had no reservation and were asked to move aside until they boarded the other passengers (P.S. Another couple had the same issue). When I told my husband that this was ridiculous, Brendon (? owner/manager) interupted and told us we should just leave because we were obviously not going to have a good time due to our frustration. I told him I had asked for a confirmation number to avoid this very situation and he told us we didn't need one. Clearly we did to avoid this situation. We told Brendon we would leave if he refunded our money, which he did not do. Finally after waiting about 20 minutes we were allowed to board - Brendon said he would set up 2 tables for us and the other couple for dinner.\r
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3. No announcements were made stating that dinner was being served,\r
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4. When we went downstairs to find our table for dinner, a tiny coctail table had been set up in the back for us. We said this was not acceptable and only then did Brendon admit they actually had a regular table that was vacant. We said forget it - we have had enough and proceded to try to go back to the upper deck. That is when Brendon rammed into my husband with his shoulder. We spent the 2 1/2 hour cruise with no food that we paid for!!\r
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5. I forgot to mention that the ceiling in the dining room was extremely hot and water was dripping from the ceiling throughout!\r
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5. All other passengers left the ship with photos that were taken upon boarding - we were not given the photo taken of us.\r
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My husband's special birthday event was ruined. We ended up eating frozen dinners at 10:00.\r
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Now you see why you should avoid the Anticipation Dinner Cruise.\r
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Brendon needs to learn about good customer service.
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