Having heard how fantastic the chicken was here, I was so excited to check it out! When we got there, (though it was pretty dirty) the place was packed...good sign, right? Not so much. After we placed our order for THREE pieces of chicken, we found out (after waiting for about 45 minutes) that the reason there were people standing around holding up the walls is that they were backed up, and ""trying to get the smaller orders out"". But they were still taking more orders at the counter!! After waiting around for over two hours (we weren't the only ones!), we asked them what was going on. Turns out they lost some tickets....WHAT?! And you didn't say anything? Then when we finally got our THREE pieces of chicken, two plus hours later, there was no ""hey, we apologize, please come back and see us"" or ""hey, here's a coupon for $2 off next time"" or even a simple honest apology. Just a grudging ""here"" as it was shoved at us.\r
\r
My problem with this situation isn't that they got backed up...hey, it happens to the best restaurants. Or even that the place was dirty...you fry that much chicken per night and you're bound to have grease on the walls. My problem is the complete lack of customer service. All it would have taken for me to come back and try again some time would have been the owner (who was taking the orders) looking me in the eyes and telling me she apologized. Maybe threw in an extra peice of chicken.\r
\r
They need to get it together here. If they can't handle the volume of customers they're taking in, then they should move to a bigger facility, hire more folks, get an extra fryer, something. Or just STOP TAKING ORDERS when you're in the weeds! Know your limits.\r
\r
In short, I do not recommend this place at all. The in-store experience was awful, and the chicken, though hot, was nothing special. If you want great chicken take a day trip to Memphis and check out Gus's World Famous Fried Chicken. Now those folks know how to do it right.
more