The so-called security system was in place when I bought my home. The ""tech"" sent to show me how to use it was unbelievably rude - he was also 30 minutes early and showed up without calling..I was busy, but afraid if I didn't let him in I would have to make another apptmt. Recently the alarm has gone off twice in the middle of the night. Interface did NOT call me....I dialed 911 and waited 40 minutes afraid in the office waiting for the Jefferson Co Sherifff's Dept to show up. I called Interface and the SUPERVISOR told me there are so many storms the call EVERYBODY. WHAT?????? Last week it went off - same thing - no call - nothing. I called them and was told it was a tamper with the deck door. They would have eventually called me. WHAT??? They told me someone would call me after the weekend - Tuesday...yes, they called at 4:45PM which ensures I could not make an apptmt. I did make an apptmt for today (THURS) and missed the apptmt...They have my cell number, but did not call. I cld them and apologized...They cannot get to my apptmt now until 7/13th. I haven't turned the alarm on since it went off and they didn't call, etc....I am not paying them I am not using it...I will instead call ADT. Do NOT USE this company. While some of the techs are very cordial, they aren't the ones you're forced to deal with.\r
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