After 27 years with Waste Service Inc we started our service this month with you. Today was supposed to be our first pick-up. We had the garbage out since last night; however, no one came to pickup. We called your phone number 452-5278 where she connected us to dispatch (Varese). The dispatch talked to the driver who told her that he went by our street and there was no garbage out. That is not true. He either misread the address on his route sheet or missed us completely since this was our first time. The garbage has been out since yesterday. We even put Waste Pro label on our garbage can and the mail box. We understand today is the 4th of July and they are only working till early afternoon, however, we are disappointed with your service so far and are already regretting the switch from Waste Services since they were offering to match your price and they never missed a day of service.
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