April 2011 had hail damage to our car and scheduled the appointment in June for the repair. The adjuster was suppose to have a rental car arranged (per policy coverage) prior to repair and we couldn't get a return phone call and had to drive over there and ask to see the adjuster in person. We were told the car was reserved and ready to be picked up, went to the rental car company and they didn't have anything on file. Had to pay out of pocket for whichever auto they had on the lot since reservation had not been made. Will try to get a reimbursement if we can get a return call to see how to file for it. :-(
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