I have a 5 month old and a two year old. My husband is gone two weeks a month. I had just put him on a plane, it was 100 degrees out, the baby was crying, the toddler was whining. Cogburn's rep. told me my 2.5 ton unit would need "at least 20 pounds" of refrigerant and that my 7 year old unit really needed to be changed out. Estimates were from $1500-3500.
My mom sent her a/c guys out who fixed me up for $660. Apparently, a 2.5 ton unit only holds 5-7 lbs. of refrigerant AND I only paid $16 a pound for it, not the Cogburn-quoted price of $50 per lb. Also, my unit is fine. Does not need replacing. Don't call Cogburn.
RESPONSE FROM Cogburn's Service General:
I understand how Mrs. Wristen feels. It's hot, my kids are screaming and I need relief NOW!. Our tech was out after hours and the correct repair needed was more than adding refrigerant. The refrigerant line had been cut, lost all of the refigerant and possible pulled contaminates into the system. If not properly dealt with will shorten the life of the compressor. Our service manager called her first thing the next morning with a more exact repair cost. He left a message but never heard back from her until today in this review. I apologize that we failed at providing less than stellar service. Our customer care department will be in touch to see if there is anything we can do to earn your business back. Thank you for expressing your feelings.
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