Met a really nice salesperson who, upon our return, we were told was ""out"" for dinner when she was really just in the back room. Someone who stated they were a MANAGER assured us our original person would get her commission waited on us -- only paperwork. Our salesperson got their commission, but only half! When our bed was delivered, one rep tried to keep us out of the bedroom until we signed the ""receipt"" which also stated the furniture was in good condition -- turned out the frame was smashed so badly, the headboard wouldn't attach and the bottom cloth of the boxspring was torn. The side of the mattress was also dirty. Customer service gave me a hard time because I didn't call within 7 days (we were not yet living on the property and the damages were on the wall side). Finally someone did come (without confirming an appointment; we just happened to be here) but would only ""fix"" things -- no replacement despite the fact that we had never even slept on the bed! We had just bought our first home, but needless to say we will never return despite the fact that we have cash to spend on the home needs. After talking to some of our friends, we heard other ""stories"" about Mor. I made mention of our experience to our Realtor, who deals with a lot of people here in town. Hopefully, he will have a chance to speak with many people about Mor. I will be glad to share my experience with anyone who asks about a ""Mor"" experience. There are lots of other GOOD businesses who would hardly have to lift a finger to out-do Mor! We will NEVER RETURN! NOTHING was done professionally. I feel badly for the lady who spent lots of time with us, only to be SLAPPED IN THE FACE by a so-called manager. Now I know why it's called Mor FOR LESS!
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