My original review is being edited because after insulting the A.C. Pet Hotel with ALL the details of our negative experience on City Search, I was sent a certified letter threatening that I removed the review or ""consult an attorney"" to ""prepare for my defense"" due to ""substantial damages"" that they ""would seek"".
I'm not taking my review down. I have the right to leave negative feedback due to a negative experience. I will take out more of the detailed back-and-forth I experienced with the hotel employees, including names.
REVIEW
After leaving the A.C. Pet Hotel, my wife and I looked at each other worried. We both commented on the fact that the place smelled of urine and were appalled by the pee-soaked doggy diaper pads we saw laying on the floor near the entrance. We had absolutely no choice but to leave him there for a few days. Our flight was leaving in three hours and if we went looking for another daycare, it meant missing our flight and loosing the cost of 5 airline tickets. When my wife picked up our dog, she was assured that he was walked 4x a day, however; he and his bed were wrought with the smell of of urine. My wife had to wash him THREE TIMES to get the smell out and I washed his bed twice. It still smelled and instead of washing IT a third time, I tossed it in the trash. When I called the A.C. Pet Hotel to inform them of the shape they returned our dog in, the owner was extremely defensive, but offered to give our dog a bath if we brought him back the next day. NO! The notion that I should even have to go out of my way to return him to their establishment to CLEAN HIM was absurd. He is 6 years old. Yes, like every dog he has an occasional accident but he has never A. peed where he sleeps or B. sleeps in his bed smelling of urine. I've worked in the publishing industry now for half my life (We've received dozens of negative reviews mind you)...and if your confident in your product, one fact stands the test of time - bad publicity is good publicity.
Two life-long dog owners, NEW to the N.J. area strongly advise you not to leave your pet here. If you're going to book a place off of the internet, call ahead of time and if you can; take the time to visit with the pet hotel days before drop-off. We did so and found a GREAT pet hotel off the Black Horse Pike in Mays Landing. I won't post their info, a quick Google search will suffice.
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