We shopped with 3 different companies that all had great marks w/ the BBB. Mason stood out as the best choice for a few reasons. First, their ""comfort consultant"" Dale was the most thorough & genuine salesperson we had over. He took our square footage, inspected the attic & asked us what was important to us, then offered a variety of options for our AC needs & budget. He was the most expedient in sending us a written proposal. He was the only one who offered us the free use of a portable AC unit until they could get the job done (which was only a couple days vs the ""next week sometime"" that the other companies were telling us) They also included a yrs worth of filters w/ the job and 2 follow up inspections of the new unit (one within a week of installation where Dale brought a different tech w/ him to double check the insallers work & a second one will happen in 6 months to make sure everything is still running fine) Not to mention they were very reasonabley priced compared to the other companies. Oh, and I certainly can't forget to mention that each of the service men who came to our house were exceptionally friendly & polite. I found them on the BBB website and noted they had 0 complaints in the last 3 yrs. (which is as far back as you can see on the website) Several of the bigger name companies that boast ""A+"" ratings w/ the BBB still had upwards of 40 complaints--they just resolved them to the BBB satisfaction after the fact. But think about how ticked a person has to be in the first place to go to the BBB.
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