We ordered baseball uniforms from Sports 11. My son's jersey came in with faulty screening. I took it to the store and the owner said he would replace it and could not understand how it was send out in the first place. After I had already spoken to him the rest of the team began having issues with their jerseys as well. After a significant amount of complaining the owner agreed to contact the shirt manufacturer. They agreed to replace the shirts. The owner of sports 11 still wanted the team to pay to have the printing done. Everyone agreed it was better than nothing so we took him up on the offer. When my son's jersey arrived it was the wrong size and too small. I called to request another jersey since they messed up again and the owner refused. He offered to refund that one jersey and was not willing to make another jersey. That is not an acceptable solution as 11 of the 12 boys on the team have that jersey. I asked him how he could admit he messed up twice and just say he was not going to fix it. he basically said he did not care and refunding one jersey was all he was willing to do. I told him I was going to contact the BBB and he did not really care. When I went to the BBB site he already has the lowest rating a business can get. Very unethical in the way they do business. At the very least I want other consumers to know what sort of business this is.
more