I've been taking my trucks to Nerger's Auto Express for about two years now. I think the people that work there are very nice and really friendly. I also think they provide good service.
However, my only problem with them is that it takes a long time to get one truck an oil change. Even if I call a couple of days ahead of time and schedule an appointment for a 15-20 minute oil change, my truck ends up sitting there all day. I wish they'd tell me if they were too busy or didn't have enough hands that day, I'd understand if that were the issue. But I have a lot of trucks I need serviced, and to have only one done at a time can be frustrating. I'd really like to be able to bring in a few trucks to get them serviced all in one day.
RESPONSE FROM Nerger's Auto Express:
Dear Mike,
You are a highly valued customer of ours and I am sorry for the inconvenience. Thank you for speaking with Brian Nerger today and I am glad you are happy once more. I do apologize for any and all inconveniences experienced by friends, customers, employees, vendors and family during the Bound Brook, NJ road construction. It has affected many businesses throughout the area, but the positive thing is.. when the rains come...we won't be under water! Thank you for your review and your patience in this matter. 7-11-11
Nancy Michaud
Customer Service
Nerger's Auto
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