Without a doubt, this has to be the snootiest office staff to their tenants I've ever witnessed. They are wonderful to new clients and practically fall over themselves with courtesy and charm but once the contract is signed, it's all over.
You may or may not get a notice if maintenance is going on. You may or may not get taken seriously if an appliance doesn't work properly. As a matter of fact, depending on who you talk to, bad appliances are so much the "norm" in the complex, that the office staff will tell you not to worry about it - that it's happening to everyone. So don't expect to be treated as an adult with genuine concerns that your water or electric bill is on the rise because of a bad appliance or a toilet that won't stop running.
They don't take your concerns seriously and it's evident by the tone of annoyance when you call or come by. They don't smile when you walk in and they don't smile when they answer the phone. Don't complain about the neighbors making noise because, without provocation, you'll get a notice, too, within a week of your complaint. They are not discreet.
We can't wait for our contract to be over with and, judging by the fact that they haven't addressed any of the pre-contract maintenance on the walk-through sheet we turned it, we're not expecting much of a deposit back, if any. They'll find a way to keep the deposit - rest assured.
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