I called early Monday morning because I noticed our kitchen sink drain was leaking onto our basement carpet. They said they could come right now, of course I was at work. So I set up a time from 4-6 to have someone come out. They called early on and said they were running behind. Then they called 3 more times and said no one was available yet, by then it was 7:30. I have 2 young children and I can't have someone cutting and making loud noises at who knows what time. I was a little mad about that, so I rescheduled and made sure to let them know I'd go somewhere else if they couldn't promise me the time frame the next day. He got there in the time frame and fixed the problem. All in all good service. But I would have liked to have had it fixed on day 1.
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