Previously American Home Maintenance, now Orangutan Home Services-- I was once very pleased with this company and have bought 3 air conditioners from them but I will never use them again. My air conditioner went out on June 27th. A repairman came out on the 28th and left after about 20 minutes saying that he could not get anyone on the phone and he was not going to waste his time on hold. He said he would be back later. I assumed he would come back later that same day. I called twice on the 29th and was told some one would call me back. On the 30th I was told that it appears that a part was ordered and someone would get back to me later. I called 3 times on Friday, the 1st, and never got any call back. I again called 3 times on the 5th and was told someone would be in touch with me but never got a single call. Many more calls were made by me on the 6th, 7th and 8th. Never once was my call returned until I got a call late on the 8th that a part came in and someone would be here to fix the AC on the next day. I stayed at home all day Saturday, the 9th and called twice to confirm that my AC was to be repaired today and was told someone would be here to fix it around noon. It is now 4pm and after waiting all day, no one has yet to showed up. I have been with out AC for 12 days now (in July!) and in all that time I have had only one phone call from the company in spite of me trying to reach them every day. I have purchased almost $50,000 in air conditioners from this company in the past 8 years and this is how they treat me. I regret ever giving this company even a dime of my money. They used to be a very good company but something has happened to them. I am truly disgusted and mad at how they have treated me.
P.S. I was very happy with Shawn DeVriese who came for an AC inspection about 4 months ago. He is one of their few great employees. It was clear that he was the first one to really clean the coils and inspect the units even though the company sent out workers to do this twice a year.
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