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Smaller Shops Do Give Better Customer Service - Review by citysearch c | H & W Carpets Inc

H & W Carpets Inc

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Smaller Shops Do Give Better Customer Service 7/26/2011

I needed new carpet in my home and was on a two week deadline. Marvin, at H&W Carpets, gave me excellent customer service at a competitive price. Their installers (who are long time employees of the shop) were both friendly and professional, The last time I had carpet installed, I used H.D. and was extremely dissatisfied with the installer. Not only was he a psycho, they had to come out and correct his many mistakes. What I have learned through that very bad experience was, the relationship between the shop and their installer is extremely important. Marvin's excellent communication coupled with their competent installers is a win-win situation. You will not be disappointed. more
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