I had a problem with my 2009 Cayman which is under warranty. The guys in Cary gave me the usual ""They all do that"" line and refused to even look at the loose seat. I asked them for a number for Porsche NA. I called and reported the issue and a fews days later got a call from Porsche during which they just repeated what the Service Advisor in Cary told them about the situation.
Then I called Performance. They didn't seemed very surprised about what I had gone through in Cary and wanted to fix my car. They performed the repair with no BS from Porsche NA. They have all my service from now on with this Porsche and the ones to come.
I hate to say this but Performance deserves my business and I recommend not wasting your time in Cary. The level of professionalism is night and day between Cary and Performance in Chapel Hill. I didn't mind driving a Panamera for 3 days at all.
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