I have been a patient of Dr. Duff for years. I recently took a job in California and moved there from TN. As a result, my insurance changed. When I attempted to fill my medication prescribed by Dr. Duff, the pharmacy informed me that my new insurance company requires prior authorization and Dr. Duff's office would need to request this. I left a voicemail for Dr. Duff and staff and received a response from her office informing me that they will not do this for me. They further stated that I would need to find another doctor. I asked why and the woman told me that since they don't have my new insurance information, they are not even sure if they are a provider under my new plan. I offered to give my insurance information and find out if they are a plan provider and the woman told me that they still would not help me. Well, that makes no sense. Meanwhile, I am waiting for my appointment to get established with a new doctor in California, but anyone who is a patient anywhere, knows that you don't get a new patient appointment right away! I was scheduled > 1 month out! So I get to go without my medication for more than a month. Great patient care!\r
Again, I have been a patient of Chattanooga Family Practice for years and this is the thanks I get? Nice.
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