I called and scheduled an oil change and inspection for our Toyota 4 Runner. They were very polite & professional over the phone. They also called and sent me an email to remind me of my appointment. When I got there they were right there to get me and my car taken care of. They gave me a specific time that it would take, but it took less time then was indicated. I waited in their ""waiting"" area which is always clean, and they have coffee & tea and a snack machine. I actually like going there when its time, and I'm never disappointed.
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