Called this company to clean my apartment when I moved out. Looked over the yellow page listings and called several of them. I picked this company because they were the only one that had a """"security deposit back move out"""" cleaning for $125, while the other companies I talked to charged by hour only. They also have a coupon in the back of the yellow pages for $10 off, so even better. The person that answered the phone was very nice and professional, she was clearly hired for her great phone manner.
Arrangements were made to meet the two person crew at my previous apartment. I was in communication with the office and the office was in communication with the crew. They arrived in their own van, didn't speak the best english but were very courteous. After a while of observing them, I was confident enough that they would do a great job and left for several hours. When I returned, everything looked great. I paid via credit card over the phone, so the cleaning crew just gave me something to sign. I tipped them and they were on their way.
I received a thank you card from the company and it says on the back of the card, """"California Custom Maid Service is not the employer of the domestic worker it referred to you. The domestic worker may be your employee or an independent contractor depending on the relationship you have with him or her. If you direct and control the manner and means by which the domestic worker performs his or her work you may have employer responsibilities, including employment taxes and workers' compensation, under state and federal law. For additional information contact your local Employment Development Department and the Internal Revenue Service.""""
Well, that's interesting. CCMS is a referral agency. Regardless, I was happy with the cleaning, it was a smooth and problem free transaction. The crew brought their own supplies and vacuum. The agency also called me to follow up on the phone. Four and a half stars, rounded up.
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