This is my 2nd visit to this BMW service department. My first visit was terrible but eventually the problem was resolved at the time. this time around I decided to give it a second try since it is within walking distance to where I live. My service Advisor Reyes Desilva is excellent!! I had an appointment at 9AM on a saturday, he was polite and courteous. I am thoroughly shocked as my experience the first time around was so bad with another advisor. And even though he mentioned in the beginning that I might not get my car back till Monday, he actually got my car back the same day. unlike the previous advisor.. who I constantly had to call to get status for a whole week long. I'm not sure about the other service advisors but I am so satisfied with the way he provided customer service that I think he certainly deserves a good review.
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