We needed an extra van to take our 13 youth members from our church on a mission trip down south. Picking up the van was totally fine. Everyone was nice, friendly, and efficient. The 10 passenger van was in great condition when we got it. We went over it with the guy and noted a few problems so that we wouldn't be charged anything.
On our way to return the van we stopped 2 miles before the drop off so we could fuel it up. Unleaded pumps top out at $100 dollars and put the fuel gauge on this van past the ""F"". When we dropped it off they said that the gas tank wasn't full and they were charging us a surcharge for bringing it back partially empty. 2 MILES before we got there we FILLED it. I think that anyone would say that we made a good-faith attempt to return the van as full as any unleaded pump would allow for.
Before we had returned the van we had completely vacuumed it out! We removed all of the rugs and vacuumed them as well as the interior carpeting. We also stopped on the way and totally cleaned off all of the bugs and dirt on the outside of the van. (I even personally vacuumed out the cup-holders.) When the guy started to go over the van he acted disgusted like he couldn't believe we could have brought it back in that condition.
I'm not saying that there wasn't more that we could do. We did not windex the windows or wipe down the dash, but in all fairness we did an awesome vaccuum job. This company charged us for ever single charge on the list. EVEN VACUUMING! They could not have gotten that van any more vacuumed out! They managed to justify a $5 cabinet-clean out charge when we literally never opened any of the cabinets.
The guy said he could just see the southern red-clay dirt in the van which is so far beyond what any reasonable human being would actually attempt to claim.
I was absolutely disgusted with their business practices, and I work in a church! They acted SO nonchalant when saying that these are possible charges if we don't clean the van, and then they go crazy over things that don't even make sense when you return it.
I will NEVER bring business to this company again. What is the opposite of recommending a company? That's what I'll be doing with K Rentals.
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