We came here last night for my uncle's 75th birthday. It was his choice as he liked it last year when he went. They couldn't have found another way to ruin it for him and the 14 others of us who came to celebrate it for him.
The night started off ok except that the blond woman didn't know a single wine on the wine list except for BV Pinot Noir (which was her pick for us as a wine that wasn't dry - it was dry and when I found out they had Jenesse, we promptly ordered that as well).
It went downhill fast. It seemed like they had an over abundance of kebob (horrible and non-edible), wasabi beef (sounds way better than it tastes), steak picana (somehow they found a way to make it flavorless), and pork ribs (which i don't eat). When we complained about the limited selection they finally brought out a rib eye steak, which was ok and leg of lamb which was over tough.
Later in the night I saw them bring out beef ribs, but when I asked them to bring us beef ribs they had the audacity to claim they were out of it. Apparently the regulars get special treatment (I saw them give one of the waiters a nice hug when they came in).
Follow all that up with the fact they only brought something out to our table once every half hour.
So that's the food.
The service managed to be even worse than the food.
I already described the lack of wine knowledge, but seriously - the chef was laughing at us. The guy acted like he was an iron chef or something. His food could not possibly be bad. The guy told me I was being unprofessional when I told him how disappointed we all were. Then he started to mock me. If I were a weaker man it may have come to blows, but I cooled off. IN the end he's the unprofessional one.
The manager/owner (as i was told) wasn't any better than the chef. He completely denied that anything was wrong. his whole take on the thing is that 15 people, who happened to be customers were the ones who were wrong, not him. He could care less about quality of the food, service, or whether his customers were happy. He honestly didn't even try. Even when I came to him to dispute literally 5, yes 5, wrong items on the bill, he went and had to ask everyone who worked there whether I was telling the truth.
The waitstaff was no good either. The meat wasn't the only thing that was slow to come out - took 30 minutes and 3 people being bugged by us to get a water refill. We ordered coffee drinks and it took them over an hour to come out - after we had all had our cake already. We asked for the table to be wiped down after they collected our plates and before the cake came out - never happened. They brought out the cake and we had to wait 20 more minutes till someone brought us plates to eat it on. Somehow we still ate it before the coffee drinks came out.
But if you ask the manager, the waiter or the chef - they were perfect and did everything wonderfully.
Needless to say - no one in my family will ever go back there. There a ton of churrascarias better than this place.
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