First, I would like to say Heather is AMAZING and really knows how to do a fantastic job at doing hair.The only reason I come to this salon is because of how wonderful Heather is.
The owner,Deborah, on the other hand, has no customer service skills what so ever and is VERY rude!! She thinks she knows everything too so get ready to be talked to like you are dumb. When she is shapooing your hair the back of your shirt gets drenched, so bring an extra shirt if you plan on going somewhere after your appointment. She blames you for moving while she had the water on and thats why you are SOAKING wet. Next, she is always late or runnning behind schedule because she stands there and talks to you about her problems that NO ONE CARES about, which leads to your hair ending up uneven when she is done cutting it. Bottom line, if you make an appointment with Deborah, go on and make one after with Heather so she can even up and fix Deborah's many mistakes.
more