I would like to take this time to apologize to any customer who felt as if they were mistreated by me (Melisa). For the customer that wrote the last review, I remember this as if it were yesterday. I know you did tell me the unit may have been low on freon. But being the fact that my technicians ran over 15 emergency calls and used up all there freon over the weekend and unable to refill until monday, I still decided to send him because like you said "you think it was low on freon" so I took it upon myself to send him to look at your unit, so at least we knew what we were looking at. And I made the right choice because you did'nt need freon you had a leak in your coil which requires a leak search and you decided not to wait for us to preform the leak search. So once again I apologize for any misscommunication
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