I am an Active Duty US Servicemember currently stationed in Europe. I called Kevin about a month ago to discuss the purchase of an engagement rng for my now fiance`e.
I gave Kevin the specifications of what I was looking for and made an appointment to meet with him when I came into town. True to his word (even though he was still recovering from emergency surgery!!!) he was there, as was his brother Paul, as promised.
Once in the store Kevin had brought in several diamonds that were of exceptional quality of us to look at. This is where I would normally expect the high pressure sales pitch. I cannot explain enough how relieved I was when that never occured at all! Kevin and Paul were more than accomodating and patient with us as we intricately inspected each facet of every stone several times. Both my fiance`e and I are very particular and we found an absolutely amazing diamond. We then moved onto the selection of the setting, which took even longer than selecting the stone. Again, Kevin and Paul were both terrific with their guidance, opinion, and professionalism.
Here are the reasons that this will be the first of many purchases that I will be making from Kevin and Paul at Diamond Castle Jewelers:
1. Their customer service is above the best. They do what they promise.
2. The quality of their diamonds far exceeds any others that I have looked at. They are tremeondously selective with the stones that they select to bring into their store for customers.
3. Their prices could not be beat. I did my homework before coming into the store, especially living in Europe. I scoured the internet to find the best deals there and the price that I paid for the diamonds and rings that we bought was without a question the best deal. The value could not be beat.
4. The final product exceeding both my and my fiance`s expectations. We could not be happier with what we purchased. The craftsmanship,and quality of their work was beyond excellent.
True to their word, they were more concerned with making us, the customer, happy instead of making a sale. They have without a question earned my business no matter what continent my career takes me. I plan on recommended Diamond Castle to everyone that I know of who will be making a jewelery purchase.
Great Job Guys!
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