Terrible experience on May 13. Two months ago my cousin and his fiancé picked the patio at Bricks Cafe for their rehearsal dinner. The manager on duty only reserved a section of the patio and when the party showed there were not enough seats. We grabbed another few chairs and the manager came out and confronted the groom in front of everyone and told him that if he ""keeps moving chairs, you and the rest of your group can leave"" and caused a big commotion.
Gladly if asked we would have certainly understood him telling us his position and found out how to help accommodate. This guy was a jerk and never been treated like this at an establishment.
Apparently our party of thirty wasn't necessary for the night for this unprofessional manager.
We discussed leaving but decided to stay...big mistake. At dinner, one of our party had ordered ribs. When the server came to the table, the group was praying with their heads down. Instead of waiting, she put the plate in front of him and it fell into his lap. He ended up catching it, but I cant believe she could'nt wait another few seconds....
On the way out after dinner (we should have left before ever ordering and giving any $$, but with 30 family members in town and the night before a wedding, it didn't seem to be an option. Our mistake... Mc Donalds would have been better.) the mother of the groom went to apologize for any trouble and explain that she was shocked at how she and the rest of the wedding party was treated. She asked to get the number of the owner... but Apparently thats the guy who caused the commotion in front of everyone. I stuck nearby to make sure he was being appropriate and he was belittling her. When she said that she was unaware we couldn't move the chairs however she would like him to have asked if he could help rather than being aggressive he said ""I don't really care what you think, you're not moving my tables at my restaurant""
I stepped in and said ""listen, is that really how you treat tour customers, she's trying to help you understand how we feel, you can't run a business like that?!?"" he replied ""I own three restaurants, how many do you?""
At that point id ha enough, told him that I'm not going to be talked to this way an we should have left, to which he replied ""I don't need your business, do you see the rest of the people in here eating"" and told me that ""it was time you and your party left"" and then did the most audacious thing I've ever seen. He stepped forward, puffed up his chest, and got two inches from my face. I asked him if he was attempting to intimidate me, shocked. He said ""leave"" and I turned to walk away after saying that this was never going anywhere. And he followed right behind me about two inches trying to intimidate and threaten me. I stopped and asked him if he could back up and asked loudly, ""are you really trying to threaten and intimidate me in front of your other guests??""
This owner has an incredibly obnoxious attitude and at this point I will be contacting every review site, the BBB, and share this story on every avenue I can. I am from out of town visiting for the wedding, but this guy has a problem and I can't imagine how he can run one let alone three businesses.
Do yourself a favor, don't patronize a place where the owner would rather call you out because you're inconveniencing him than accommodate you in whatever way he can. People like this need to see themselves out of business.
Additional details because I was asked. Nobody in our party drank a drop, so this is not alcohol fueled, this was absolutely restaurant Owner David Richard's battle with an attitude problem.
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