I used STI movers on April 2nd 2011. I was leery about using this company based on the reviews that I read on Yelp. However, when I spoke with Max. He assured me that this company would make my moving experience go very smooth and it would be inexpensive. The movers arrived on time at 12pm. Assessed the amount of stuff that I had and immediately begin moving the boxes. I had about 70 boxes and I was impressed when they had moved all of the boxes within 30 minutes. However, they did not have a screwdriver to disassemble my mirror from my dresser. I had to go and borrow one. Instead of them moving other furniture items in the meantime, they just stood around joking. The next bottleneck was the couch. I have a 2 piece sectional. When I moved the couch in with non professional movers it took them 15 minutes. These movers took over 45 minutes alone to remove the couch which they also damaged. It seemed as if they started moving slower on purpose. I have 2 doors (front and back) I told them that in order to swiftly remove the couch they had to take off the back door and the legs of the couch and it would go right out. Professional movers should have known this. Instead of listening to what I said, they left the legs on the couch and scratched the bottom of my couch in the process of jamming it out of the front door. \r
The place I moved to has an elevator that was dedicated to me for 2 hours. They did not pack the elevator out and it ended up taking the entire 2 hours to move and reassemble my things. The management office complained that no move has ever taken that long when dealing with professionals. Again they spent another 30 minutes getting the couch in the door because they did not move the legs from the bottom. \r
I was quoted a 3 hour job for $424. My move ended up costing almost $700. I was charged for tape at $3 a roll when I was told that was included. They also taped items that did not require it such as totes with lids and boxes that had already been taped up.\r
I believe that because they were getting paid at an hourly rate they wanted to take up as much time as possible.\r
The mirror to my dresser was damaged and cracked. The back of my filing cabinet had been totally pushed in. The power button on my television is pushed in. I sent a claim with pictures to Anthem. \r
I am extremely disappointed and and at this point would not recommend STI based on my experience. I spoke with Max after my move and he assured me that this is not how this company does business and that he would forward my complaint to upper management. \r
However, he nor his manager Solana have done anything to rectify this. The insurance company that ehy use, Anthem, is also a joke. \r
If you want your things to arrive without damage and in an inexpensive. PLEASE DO NOT TRUST THIS COMPANY!! \r
\r
\r
more