We've used Jenny's for a few years, and my sister did as well. Things seemed ok, but they're not cheap. This year, I was going to be out of the country on a business trip, so I called Jenny's and ordered a bouquet w/ ballooons for my wedding anniversary. I also ordered a 2nd bouquet (upgraded to deluxe) + balloons for my wife's birthday which was 7 days later. They charged my credit card the full amount.\r
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Well, the first bouquet came.. and no balloons. Ok... ? \r
I called them to find out why no balloon, and they say I didn't order it.\r
WTF.\r
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So now I'm away on the business trip, and I called my wife on her birthday... and NOTHING. No flowers... no balloons... NOTHING.\r
WTF... again.\r
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I called Jenny's when I got back, and they apologied and said they will refund me whatever was not delivered. They also promised a ""Apology"" bouquet... so I figured I'll be patient. The day it was supposed to come... NOTHING... so I called after business hrs, and they said they'll get it out. \r
The ""apology"" bouquet came around 7:30pm!! Look like they forgot again.\r
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Anyway, I have called over 10 times.. and every time they lie and say we refunded you... or we'll call you back...and even the owner told me they have refunded and to wait a few day to have it show up. It's been almost 3 MONTHS... and STILL NO REFUND! I'm not talking about $20 ... I'm talking over $100 I still need refunded! It's like they're waiting for me to forget. I've been WAY PATIENT with them... but I've had it. That's how they treat a loyal customer for several years... No respect!!\r
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JENNY'S FLOWER IS A TERRIBLE, IRRESPONSIBLE, AND UNTRUSTWORTHY BUSINESS. \r
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GO SOMEWHERE ELSE FOR YOUR FLOWERS!!!!\r
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