Overall a very unpleasant experience. I needed to move in a hurry, and called Lonestar as they indicated on their web page that they can do short-notice moves. Told them I needed them to pack and move a 2-bedroom apt. Was told they would be there by 5pm on Wednesday, and then again Thursday morning. At around 5:30 PM on Wednesday they had not show up, so I call them. Am told they are running 1.5 hours late. I say OK, let's just do this Thursday. They were supposed to show up at noon on Thursday. At 12:30 no one has shown up, so I call the office. I get voicemail. I assume they may be at lunch, so call again at 1 PM. Voicemail again. Try again at 1:15, and leave a VM asking them to call me. Call again in intervals of 15-30 minutes, and leave additional voice mails. Movers finally show up at 2:45. At no time did the office manager call me back.\r
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The movers that showed up were in a small van, and informed me that they had been told it was a 1-bedroom apt, instead of 2-bedroom. They were supposed to do packing as well as moving, but brought insufficient materials. Even if this had been a 1-bedroom, they did not have enough boxes for that. Also, there was no way they were going to be able to do packing and moving in the time allotted. We ended up doing most of the packing. About 2 hours later, a second team arrives with a larger van, and things move a bit faster.\r
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I was not upset at the actual movers - they did the best they could with a bad situation. However, the management of this company is really bad. They NEVER returned my calls. I understand that things may make them late, but they should keep the customer informed. Very poor customer service. I will never use them again, nor can I recommend them to anyone.
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