I have to decline from giving their customer satisfaction any stars. I bought an HPTouchSmart IQ816 model a little over two years ago. I bought a $300.00 (5 year) hardware warranty. The receiver quit working for the keyboard and mouse (wireless receiver). I was told by Kevin in service that I had tobring in the entire (very heavy) computer for them to see it. I had HP direct me to getting to the receiver and pulling it to bring it in. They refused. I had to carry very heavy computer down 18 steep steps of stairs and hope it did not get damaged to bringing from Grass Valley to Roseville. When I brought it in, all they looked at was the receiver and said that it was bent (physically damaged) and they would not try toget me another one. Kevin kept arguing with me the customer. After coming home and slightly bending it back into place and plugging it in it worked or I would not be here right now typing. Costco took back my camcorder and without a word gaveme the newest model they had (no warranty)! I pay $300.00 for a warranty for hardware and Kevin in Service Dept. won't help!!! I saw him again in the parking lot by taco bell and he tried to run me off the ""road"" said some nasty words as he drove off. I think everyone needs to know that they are fraud and before spending $2500.00 there on the best computer they have with a warranty, I would buy straight from a manufacturer!
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