Fry's Electronics

Do not shop this store! Buyer beware. I was sold an alarm for my BMW on fathers day. While there the sales person called auto install and they added a bunch of charges due to me owning a BMW. My wife and I schedule time off of work to drop off car and we go to drop car off and installer tells us we don't put alarms in BMW. So now they have wasted our time and money. These employees have no clue go somewhere else and save time and a headache. They are only getting a star because I couldn't give them zero. more

Hi, more

DO NOT buy any computer parts from this store. Every part I have bought from this store has been damaged or non functional. I had to return 4 non working mother boards and the 5th one they told me I damaged and stuck me with the bill. They are almost no people working in that section to help you and there seems to be always a line of people waiting to be helped because of this. If there is something you must get in that department find the name of the product then go buy it somewhere else. The products there will most likely be defected or damaged and you could be stuck with the bill like I did. more

Purchased a $200 3tb Seagate harddrive from Frys today. There were only two on the shelves, a returned and one that seemly was new. We purchased the harddrive and discovered on use that it was corrupted. We took it back and customer service discovered that the serials did not match.. They wouldn't even let us swap the drives. We are now out $200 with a broken harddrive that someone else returned and they deceptively repackaged and sold as new. Frys has always been notorious for this kind of behavior.. we once purchased a ""new"" harddrive that had someone else's personal data on it. DO NOT SHOP AT FRYS!! more

I have to decline from giving their customer satisfaction any stars. I bought an HPTouchSmart IQ816 model a little over two years ago. I bought a $300.00 (5 year) hardware warranty. The receiver quit working for the keyboard and mouse (wireless receiver). I was told by Kevin in service that I had tobring in the entire (very heavy) computer for them to see it. I had HP direct me to getting to the receiver and pulling it to bring it in. They refused. I had to carry very heavy computer down 18 steep steps of stairs and hope it did not get damaged to bringing from Grass Valley to Roseville. When I brought it in, all they looked at was the receiver and said that it was bent (physically damaged) and they would not try toget me another one. Kevin kept arguing with me the customer. After coming home and slightly bending it back into place and plugging it in it worked or I would not be here right now typing. Costco took back my camcorder and without a word gaveme the newest model they had (no warranty)! I pay $300.00 for a warranty for hardware and Kevin in Service Dept. won't help!!! I saw him again in the parking lot by taco bell and he tried to run me off the ""road"" said some nasty words as he drove off. I think everyone needs to know that they are fraud and before spending $2500.00 there on the best computer they have with a warranty, I would buy straight from a manufacturer! more