My husband and I purchased a new Sienna van (which we love) from this dealer and we experienced multiple, serious and dishonest problems with the dealer
.
First off we turned in a full paid for vehicle as part of the deal and brought that car in the day before for it to be looked at and were given a written price for that car. !2 hours later when we came back to complete the transaction they said the trade-in would be $1000 less unless we could prove to them that the convertible top worked?it did work perfectly but it was never brought up the day before when the trade in was being evaluated. Secondly the check for the trade in never came to us. We called and called and called ? never got a return call and when we did speak with people got excuse after excuse. We were told the check should arrive to us in about 2 weeks. Finally nearly a month went by and I went into the dealer and they looked for the check and found our $13500 check ? dated 2 weeks pervious to the date I was there, ?sitting on someone?s desk?. Next problem was they did not forwarding third party services paperwork for completion to LoJack so our tracking and warning system could not get installed. We paid for this but could not get it installed until the dealer sent the paperwork into LoJack?a month went by and nothing. Next problem was missing areas inside the car in applying the PermaPlate protestant. Problems continued as the service department told me it would be 1 ? weeks before they could give me an appointment to complete some work and repairs on an open due bill for things that were part of the new car purchase that the dealer needed to fix?but had no time to on the day of the purchase of for over a month following that date.
So why does this dealer have such great ratings? Well the people we dealt with made a point of telling us (and providing written instructions too) that is was VERY IMPORTANT if we get a follow-up call or survey we give them all excellent ratings in every category, and anything less would be considered a failing score. So there are a lot of coached false consumer ratings for this dealership because the employees make a very strong and clear point to tell the customer??rate everything as excellent?. They are so far from excellent in their dishonest business, service and financial practices. Be very careful and buy your car elsewhere!
more