Unfortunately, I worked at this atrocious excuse for a business. This business has the WORST customer service I have ever seen. I have seen many longtime customers leave because Customer Service was so horrible.They will not work with a customer to find a resolution and always have the mentality that the garment must have come in with said flaw. American Cleaners routinely loses garments, refuses to accept responsibility when items are damaged by the machines and never refund a customer's money. Half the time, they don't even dryclean garments, instead throw them into the washing machine. And they charge the same price for this, even when it could be done at home. They find ridiculous ways to tack on additional charges, like 20 cents a pleat for any pleated item. I would never recommend this cleaners to ANYONE.
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