I too have tried numerous times calling Rick and emailing him and never got a reply, until I mentioned the BBB and contacting News8 Austin to expose yet another poor pool builder. I have been trying to contact him to come fix the ""water fall"" and some of my coping that has disappeared & cracks all around the pool. I finally got a email from him telling me my pool was out of warranty and that I was pretty much on my own! Hmmmm! How bout keeping your customers happy AFTER the screwing we got? How bout taking care of business that you poorly built? They also at one point offered a pool cleaning service, they tried to bill me for cleaning service that his guy pulls up infront of my house, sits in his truck, fills out the door tag and places it on my door! Never went in the backyard! How do I know this? I have 5 cameras outside my house and each one shows the above mentioned! Maybe Rick you shouldn't try to build your pools in 29 days and take a little more time and DO IT RIGHT THE FIRST TIME!
The best way to look at Summit Pools or Royal Pools or whatever name you're hiding under now, is to see it in your rear-view mirror!
R. Simmons
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