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Horrible experience, poor customer service and extra fees - Review by citysearch c | U-Haul Storage of Midtown

U-Haul Storage of Midtown

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Horrible experience, poor customer service and extra fees 5/20/2011

I went to this location and rented a vehicle. Unfortunately, I left my dolly at my old apartment. I called the store and asked whether I should return it or what. They didn't give me an answer and told me to call the receiving store. I called them, they didn't give me an answer and told me to cal customer service. I called them and was told that I could drop off the dolly at the previous store. When I asked how much it would cost, she told me a certain amount. I returned it and they charged me $200 more for following the direction of the customer service lady. The Manager told me it wasnt his problem and when I complained, I was told I was wrong and they were going to charge me anyways. Horrible experience. I do NOT recommend ever going to this store. more
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