We took our dog to Safe Journey once and had a good experience and wanted to take him back for this upcoming Memorial Day weekend. We were quoted a price that didn't properly add up and when my wife called back to inquire about it we were told that there were unposted, undisclosed extra fees for the holiday (that still didn't make sense when we did the math) and that all would have been frustrating though understandable but then he was defensive and rude to my wife. Customer service matters. There are a lot of competitors that willing to be upfront, courteous and patient with their customers (and I found one or two to consider). To cap it off, when I called to cancel our appointment he was just as rude and abrupt with me. He made no effort to inquire as to why we were cancelling and rushed me off the phone. I was prepared to change my mind if he'd just said ""I'm sorry you're canceling - can I ask why?"" and then had just been nice and made an effort. I didn't expect or want a discount. I just wanted good customer service, maybe an ""I'm sorry I was rushed and a little curt with your wife - your business is important to us."" 60 seconds of effort and I'd be leaving a positive review. If Safe Journey can't handle being polite and decent to us, how is he going to be with my dog?
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