I agree with all of the previous reviews! The billing department is a nightmare! When I first spoke with the person in billing, she told me that they were waiting on forms from my insurance company. I replied that someone else told me that they already sent the form to my insurance company (which my insurance company told me that if they sent it they did not recieve it). She then put me on hold and came back and told me they did send it. I asked her which was it, did they send it or didnt they? She replied that they did all they could, what more did I want from her. I asked her if she could call my insurance company and speak to them directly instead of me playing middle man. She replied that they did not do that. This whole process has been a nightmare, thank god my insurance company is doing something on their part or I would be paying this out of pocket. I am searching for a new dermatologist asap!
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