First time visit and relatively disappointed. For the $, I've definitely experienced better! I had a pedicure scheduled. I had Carmen and she was nice enough. Upon check-in, I inquired about a shelac manicure. I was told there was no availability until later that afternoon and then quickly told that I could be done right after my pedicure. As much as I appreciated being "fit in" I DID NOT get a manicure but instead a polish and that would be it! I was charged a full $40 for a manicure that I never received. When I went to take my watch off, I was told that I could keep it on. First sign of things wrong..... I don't get manicures often, but I'm not dumb enough to not know that a manicure comes complete with soaking of hands, exfoliation, lotion, and massage! Fine if you can't fit that all in, but don't charge me FULL PRICE for something for a service that I did not receive! When I inquired about this upon checking out, it was extremely uncomfortable and I felt the staff was very unprofessional. The receptionist checked w/ the woman that did my manicure and was quickly told that it costs $40, and that was the end of it. I left there spending $90 total for what??? During my pedicure, I was seated next to the hamper which was full of post pedicure towels and also flung past me as the others needed to discard the towels. DISGUSTING!!! God knows how many dead skin cells were flung all over the place right next to my purse on the floor and myself.
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