I think this company should maybe read some of these reviews and try to make real changes instead of trying to balance out the bad reviews with 5 star bogus ones. Every review in here is either 1 or 5 stars and the 5 star ones seem fake.
My fiance bought a car from them and immediately after she signed on the dotted line, all customer service went out the window. She had paid for tinting and was promised that it would get done on Friday, she just needed to bring it in. The salesman that worked with her quit later that day and the new guy told her it couldn't get done for a couple weeks. He was extremely rude and made it a pain for her to get anything done. She had to call multiple times to get the tinting done. She then had to call them 3 times to get them to submit her new registration in time. They are very nice and promise great service until you make the buy, then they could care less.
Word of mouth is important. If you treat someone who just made a large purchase with your company like they are wasting your time, you are going to lose a lot of business in the long run. Moritz could use some help in this department.
more