Honestly, I would like to give them negative stars if that is possible. I understand they are a Nissan dealer, but at least be semi knowledgeable on the USED cars that are on your lot. It makes you look foolish.
In an auto magazine we noticed a '07 4door Jeep Wrangler X for sale with sidesteps, soft top, and the usual five spoke alloy wheels. After an hour drive we pull in and see a Jeep for sale, but it was clearly different.... a HARD top, no side steps, the steel wheel package NOT the alloy wheels, and the plastic of the bumper was off.... so clearly different vehicle (we like hard tops so we thought hey, ok, lets check it out). Meanwhile, the sales reps were trying to tell us that this was the same exact vehicle in the magazine and that the steel wheels were really alloy... really? Also, we were told that it must come with a soft top if that was what the picture shows. Honestly, most Jeeps come with one or the other, and again, the picture displayed a CLEARLY DIFFERENT VEHICLE.
We took the Jeep for a spin anyways since we had driven all of that way. The brakes were making loud noises and there were lots of other interesting suspension noises. Not to mention, the passenger front air bag dash was completely scratched to pieces and the door hinges are rusted and bubbling. He assured us that they would take care of the brakes and any noises because "this is certainly not what we want to hear on a test drive" ... he conveniently mentioned this after stating that the Jeep undergoes a 120 point inspection....
After the test drive we find out that the Jeep is actually worth around $3000 more than the list price... the small print in the magazine was conveniently blurred so you could not see that the list price was only after putting down $3000. We still decided to see what kind of deal we could work with them. Here is where the REAL fun started.
After looking up the value of our trade, they decided to offer us almost $9000 less than what we had seen the value for. He claimed that what we wanted was too high and that the people selling for that just wanted to make a profit... Then we mentioned that, that was exactly what they would do, buy it from us embarrassingly below what it is worth and then list it for $9000 more. We could have worked a deal and I understand this is a business but $9000 less is an insult. He also mentioned he would have a hard time selling it due to gas prices. If only he knew that our SUV does way better on gas than the Jeep he was trying to sell us.
Point is... the people there are clueless... they know nothing about the cars they are selling and the cars they are taking in as trades. I hope they at least know a little bit more about the Nissans they are selling ;)
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