I bought and had new fencing installed by CLEMS on my brand new patio and steps last fall. Within a few weeks, everywhere CLEMS had drilled through the limestone was cracked and broken. ALL drill holes had caused the limestone to break. Now the job needs to be redone. I called and was told I am not the only customer in this situation. CLEMS has blamed the cement they used while installing the railing and are supposedly suing the cement company. I am told the lawsuit will take years. They told me to hire and pay AGAIN for a company to fix it and they will reimburse me IF they win the lawsuit! In the meantime, they are still out there drumming up new business while I MAYBE will get reimbursed!? In a few YEARS? Do I live with broken steps for the next few years??? I guess HAVING insurance doesn't mean CLEMS will ever USE insurance! What a crock! I am now planning on suing CLEMS! All this aggravation and still no resolution. DON'T USE CLEMS! They don't support you after the job is done!
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