Superb & compassionate?? What- do you work there? Both my wife and I have been there on multiple occasions, and each time we have had the same problem- inept, arrogant, incompetent staff. The doctors themselves are OK once you get to them, but don't expect ANY communication from them, follow ups or call backs after your appointment. Once you are out of there, they could care less.
I had a problem, was diagnosed by the doctor, and was given meds. After three days the meds still weren't working, and so I called on a Thursday afternoon and left a message for my doctor. They said she was busy with patients so I asked for her to call back. At 4:30 PM I called again and they said the doc left for the day. I called again Friday AM, and they said the same thing- busy with patients. I left another message. I called again Friday PM, they said doc was gone. I left a message for the doc saying it was imperative that I get a call back and that I was in pain. Well the doc was off on Monday and I got a call back Tuesday afternoon. I chalked this up to a new admin staff having a bad day- gave them the benefit of the doubt.
Silly me, I sent my wife to them. What happens? She has a skin problem, sees the doc who gives her meds. A week later the meds stop working and her condition starts to worsen. We call the office on Friday morning, and they said to leave a message for the medical staff. We left a message stating my wife WAS IN PAIN, and needed to speak to the doc. So what do you know- the doc leaves without calling us back! Same thing that happened to me, but a different doc! Now my wife is suffering the entire weekend until some inept admin either decides to check the messages, or the doctor decides that they are done at the golf course and should call some patients back. Either way, this place has a history of not calling people back, not relaying messages and staffing the office with arrogant, inept, negligent help. Either that or they could care less about their patients. Either one is not good. Buyer beware!
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