I wish I could give 0 stars...
We booked this limo for our WEDDING and the driver showed up late (He was supposed to be on call and we called and asked him to come early... he instead showed up at the original time.... so I guess this part is debatable) but our main concern: the car was not very clean and it REAKED of Kool cigarettes. The odor was so bad that by the end of the night, I had a migraine. I was hanging out the window to get air. I called the next day to report the instance since their website clearly states they do not allow smoking in their cars and was met with respect and assured, without asking mind you, that we would receive a FULL refund. I was truly calling to inform them and hopefully prevent this for another bride. I was so impressed with how the company handled it I made a mental note to write a GOOD review. Upon returning from our honeymoon, we saw less than half of a refund. When we called to question this, the couple that owns the business argued, saying they never promised us this, they shouted at us and called us liars, CURSED at us and told us to hire a lawyer then hung up on us. Not before the owner himself told my husband that he ""doesn't care about making it right with you, other people will use our limo company."" Unbelievably unprofessional. We are shocked and in awe that these people are in business.
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