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Poor Communication - Review by citysearch c | Family Fence Co

Family Fence Co

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Poor Communication 4/25/2011

Cons: I did not receive a call before they came to install the fence either. They showed up and had to come back the next day because I had to clear out the fence line (had I known when they were coming I would of had it done). They also left a lot of cigarette/cigar buts in my yard along with some other trash - lids to drinks, small scraps, etc. Not big deals until you see your 3 year old finding them and putting them in their mouth. Also had an issue with a gate not closing properly just two weeks after it was built. The guy came over and just shoved the fence a little and said it was fixed (knowing the issue will be right back). They should have cemented in the hinge and latch posts for the picket fence but did not. The overall price ended up being $1000 higher than what was quoted to me. The price difference was explained after the fence was built (too little too late) and there was a legitimate reason for the price difference, but would have preferred an accurate quote to start with up front (maybe I would have opted not to do the additional $1000 fence or at least go another route). Not everyone has an additional $1000 lying around.\r \r Pros: Other than some minor flaws, the fence looks good overall and they were fairly priced. more
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