I have used Champagne Pools for the past year and just ended my service with them. During this time, there were multiple problems that I had. The first was when they changed some switches with my pumps that made my hot tub empty every time it shut off. After calling them numerous times and getting no resolution, I was forced to call an outside company. The solution was pretty simple, they changed a couple of valves around and fixed the problem. Not sure why Champagne couldn't figure this out. It only got worse. From here, the service person did some checking around on my system. According to him, my filter hadn't been cleaned in months which resulted in high pressure which could have blown my filter. Next, was the baskets in the filters that were not cleaned for several weeks according to the tech. I took pictures of these issues and called Champagne to address. I spoke with Janice about the issues and showed her the bill and summary of problems. Never heard back from them. Fast forward a couple of months and I come home to find out they didn't clean my pool. It appears they didn't have the new expiration date of my credit card they were autobilling. Why would they drive to my house to leave a note, but not clean the pool? I was after all a good paying customer. After exchanging phone calls with their management, I received a call from someone else within their company telling me they were going to increase the cost of my service by nearly 80%. Their excuse was the company that referred me to them didn't pay their bills. What kind of a company would nearly double the price of their service and blame it on a third party vendor. That was the last straw for me and I canceled my service. They didn't show up to clean on random weeks and never called to inform me, nor did I ever receive a credit. Bottom line, don't waste your time with this company. There are too many other quality companies out there that will work hard and provide proper service. Unfortunately, Champagne Pools is not one of them.
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