Having pets for all but 2 years of my adult life, I have never ever seen such a terrible operation.
The level of incompetency galls me.
You enter to a poorly lit, dirty waiting area, with no one attending the counters
I have been to this office 4 times the 18 months picking up prescriptions, taking the dog in, etc. and it is the same each time.
I am not going to get into the nitty gritty.
Observations:
techs too busy with cell phones
assistance phone manner is inconsistent to appalling
pet history seems irrelevant to vet
examination room was gross
follow up was beyond terrible
One outstanding thing I MUST point out.
My pet needed medications Rx renewed.
They were insistent on redoing bloodwork that was less than 12 months old before renewing the Rx.
At the time I was incapacitated, and having the Rx run out would also cripple her.
The lack of compassion towards my pet by not even dealing with a short term Rx until such time as I was able to bring her in was dismaying.
The lack of care once she was taken in was shocking.
After her exam and bloodwork, they didnt call in the Rx as requested.
The excuse ""we could not locate the number you provided""
When I asked why wasnt I called to get the number again?
""we tried but your voicemail was full""
When asked why didnt you try again a little later?
""I am not sure. But I will make sure the vet calls in the Rx after I finish with you""
2 days later I get a call from the pet pharmacy, saying the Rx was just called in for less than what was ordered (mind you this was originally ordered almost 5 weeks ago).
I called the Vets office and requested it changed to 90 tabs as ordered and originally stated to the Vets at the time of the visit.
Back when the original Rx was requested soooo long ago.
This issue was not going to be revisited in 60 days.
Nor would we have the additional expense of ordering 30 tabs at a higher rate, plus additional shipping for each 30 tab container each 60 days.
I was requested to provide the phone number again and told the vet would take car of it that day.
This was over a week ago again.
No Rx delivered.
Call the pharmacy again.
No change made to Rx, no contact in weeks from Vet.
Call vet AGAIN, furious, agitated, irate, wondering why this has not YET been called in.
I was told ""we misplaced the number""
When asked why didnt I wasn't called to request the phone number again? ""I am not sure""
This is the type of consideration and treatment you can expect, a pattern of neglect, and lack of consideration, abuse by proxy in my opinion.
Now that we are settled in our home, I will locate a vets office of quality, locally.
more