West Orange Animal Hospital

When I first rescued my dog Ti, I looked for an animal hospital that would put my new family member's well being first. After a few referrals from friends, I decided to take Ti for his first visit to West Orange Animal Hospital. Now a few years and several visits later, I know I've made the right choice. All the staff knows Ti's name. They have made his visits very comfortable and you can tell Ti loves coming here just as much as he loves to be walked or being petted on his belly. The technicians may look young, but have proven to me that they are very professional and experienced. The doctors have shown me that Ti's well being is their main concern. They take their time and thoroughly explain any tests, vaccines and medications that have to be performed/given to Ti. Although there are several hospitals much closer to my neighborhood, I make the 45 minute drive to West Orange Animal Hospital knowing I'm going to get the best service for Ti. I recommend this place to anyone who considers their pet as more than just a pet, but more as a family member. more

West Orange Animal Hospital is one of the finest small animal hospitals I've been to! They're staffed by true animal lovers, who take great care of their patients. The doctors are knowledgeable and skilled. I got to enjoy a view ""behind the scenes"" peeks at how they work, and they are as efficient as they are compassionate. They are thorough and careful in their examinations, always provide safe and effective treatments, and their surgeries are performed with expert skill. Definitely my go-to vet for my pets. more

This is one of the best and most professional animal hospitals that I have had the pleasure of doing business with!! They have always been helpful and courteous, and given the most consideration to any problem (small or large) that may arise. The staff is incredibly pleasant, knowledgeable, and respectful of both me and my ""children"".. and I always know that we are in good hands! I've even brought rescues to them, which needed critical care- and they have gone above and beyond to help out. I have four cats, and have used their services many times, and will continue to do so (even though it is about 45 minutes +traffic) because IT'S WORTH MY TIME to get the care and treatment that they offer.. well done!! \r \r Signed,\r \r Jupiter - my eldest ""child"" who was taken in as an emergency off hours, when she had an episode! The doctor ran all tests to ensure nothing slipped past him, and kept me informed every step of the way!! She is since doing great, and looking forward to her 11th birthday this September\r \r Ganymede - was a rescue that the animal hospital took in, and I ended up taking into my home.. The sweetest thing! They loved him there, and his proper care shows! The best temperament, and a face you can't help but love\r \r Callisto - the baby! Had his starter shots, got de-wormed, flea-bath, was neutered, had his young adult follow up.. .. they know all about him! Turning 2 this year\r \r Io - hasn't needed to go, yet, but if she does it will be here!\r \r Europa & Extou - the two beloved rescued siblings that are now placed in loving homes, and fully healthy and happy\r \r and Daddy (Me)\r \r \r THANK YOU WEST ORANGE ANIMAL HOSPITAL more

The WORST, do NOT GO THERE!!!!! \r \r I do rescue, have many veterinarian accounts and various animal hospitals throughout NJ and have never had any problems ... until West Orange Animal Hospital.\r \r All about the money and will lie on medical reports to save their own butts after they botch up your service and your bill. \r They are crooks and liars and care more about getting every dime from your wallet they can rather than what's doing best for the animals.\r \r I had a cat in there for euthanization, tests were performed that I did not want and the girl apologized for running them. Despite this, a woman w/nasty attitude comes barging in during the euthanization, puts a stop to it, causing major stress to me and the cat and starts asking for more money. I spoke to the Doctor who agreed to resolve the bill and finally continued the euthanization.\r \r They tried to trouble shoot, test, treat, collect money for a cat that was in the final stages of HIV. They have done this to me before w/a dog I brought in there and the bill came to over $500 for which I paid in full as I always do.\r \r On the way out, I paid and had a $261 balance. They send me a bill w/balance of $261. Then next letter I get is from their attorney stating I owe over $400. I call Dr. Perez and she says I owe $380 because I left w/out paying. ABSOLUTELY NOT TRUE! \r \r Now, after all of the trauma I went through and my poor cat went through with the botched euthanization, I have to deal w/them in court.\r \r The receptionist who I tried to work this out with was rude and unprofessional. more

very caring, very professional, highly recommended more

We've been very fortunate to have found this animal hospital relatively close to our home in Newark. On many occasions, we have had dealings with WOAH for routine things like boarding, shots, check-ups and the like. But this past weekend our good old boy Rudy got into a tuff with another dog, and Rudy's tongue was shredded. From looking at the damage, we were convinced that Rudy, in his declining years, would never be able to regain function of his tongue. But in just a matter of a day...with practical antibiotic treatment and careful blood work to ensure that our old buddy would be able to withstand the anesthesia, the brilliant Dr. Perez performed surgery on our dog's tongue. It is difficult to imagine, but this skilled doctor was able to work with what was left of his tongue and put it back together, and it looks beautiful! Just one day after the surgery, our old buddy is in excellent spirits. His tongue is being put to the test in the feeding process and he still has to take it slow. But he looks and acts like nothing has happened! Well, he's temporarily a little stingy with the kisses, but who could blame him? I can't account for the negative review I've seen at this site, but please PLEASE don't let that one comment steer you away from one of the best animal hospitals that we've ever encountered. All the staff was so concerned when they saw our dog, called us with frequent updates and explanations to keep us advised and informed, and displayed levels of care and compassion that you can only hope for! I wish I could remember everyone's names who helped out in this situation, but for sure Dr. Perez is a miracle worker, and Barbara...I could tell that your heart broke when you saw our injured dog, and that you would do everything in your power to make sure that he came through this awful situation as close-to-perfect as he's ever been. If I could add another 5 stars to this rating, I wholeheartedly would. Thank you WOAH for being the best at what you do. It means a lot to pet owners that people like you invest so much energy and caring when looking after our animal family members. more

The doctor's and staff at West Orange Animal Hospital are the best around. They provide prompt, caring service at an affordable price. The hospital may not look up to date, but it is well kept, clean and has state of the art equipment with very knowledgable doctors and staff. Every time I come in, I am treated with the utmost respect and always a friendly smile and greeting by the front staff.I love this place and my animals love this place and I will keep coming back!! more

Having pets for all but 2 years of my adult life, I have never ever seen such a terrible operation. The level of incompetency galls me. You enter to a poorly lit, dirty waiting area, with no one attending the counters I have been to this office 4 times the 18 months picking up prescriptions, taking the dog in, etc. and it is the same each time. I am not going to get into the nitty gritty. Observations: techs too busy with cell phones assistance phone manner is inconsistent to appalling pet history seems irrelevant to vet examination room was gross follow up was beyond terrible One outstanding thing I MUST point out. My pet needed medications Rx renewed. They were insistent on redoing bloodwork that was less than 12 months old before renewing the Rx. At the time I was incapacitated, and having the Rx run out would also cripple her. The lack of compassion towards my pet by not even dealing with a short term Rx until such time as I was able to bring her in was dismaying. The lack of care once she was taken in was shocking. After her exam and bloodwork, they didnt call in the Rx as requested. The excuse ""we could not locate the number you provided"" When I asked why wasnt I called to get the number again? ""we tried but your voicemail was full"" When asked why didnt you try again a little later? ""I am not sure. But I will make sure the vet calls in the Rx after I finish with you"" 2 days later I get a call from the pet pharmacy, saying the Rx was just called in for less than what was ordered (mind you this was originally ordered almost 5 weeks ago). I called the Vets office and requested it changed to 90 tabs as ordered and originally stated to the Vets at the time of the visit. Back when the original Rx was requested soooo long ago. This issue was not going to be revisited in 60 days. Nor would we have the additional expense of ordering 30 tabs at a higher rate, plus additional shipping for each 30 tab container each 60 days. I was requested to provide the phone number again and told the vet would take car of it that day. This was over a week ago again. No Rx delivered. Call the pharmacy again. No change made to Rx, no contact in weeks from Vet. Call vet AGAIN, furious, agitated, irate, wondering why this has not YET been called in. I was told ""we misplaced the number"" When asked why didnt I wasn't called to request the phone number again? ""I am not sure"" This is the type of consideration and treatment you can expect, a pattern of neglect, and lack of consideration, abuse by proxy in my opinion. Now that we are settled in our home, I will locate a vets office of quality, locally. more